Frequently Asked Questions
Check in & Check Out
Q: What time is check-in?
A: Check-in is from 16:00
Q: What time is check-out?
A: Check-out at 12 noon.
Q: Where do I check in?
A: We have two separate reception areas for each property.
Our Manor House guests will check in to The Manor House Reception while our Hunters Yard Hotel guests will check in at Hunters Yard Hotel.
Q: Does Mount Juliet Estate provide early check-in?
A: Unfortunately, we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. We advise all guests once they arrive on the estate to check in at reception, if a room is available at that time we will be sure to check you in, Alternatively, we can store your luggage until a room becomes available.
If you expect to arrive early at the hotel, we kindly ask that you inform our reservations team who can make a note on your profile to do our best to allocate a room for your arrival. Reservations@mountjuliet.ie or 056 777 3000.
Q: Does Mount Juliet provide a late checkout?
A: Late check-out is subject to availability, at the rate of €50 per hour after 12 noon.
Q: Can my luggage be stored before and after check-in/out?
A: Yes, we provide luggage storage in both properties.
Q: Is the hotel reception desks open 24 hours a day?
A: Yes, a member of the team is available at reception 24 hours a day.
Rooms and Amenities
Q: What room types do Mount Juliet Offer
Manor House:
Offers 32 bedrooms, including Classic Double, Executive King/Twin, Riverview King, Premium Riverview, Junior Suite, and Presidential Suites
Hunters Yard:
Offers 93 Bedrooms, including King/Twin Courtyard, Double Double Courtyard, King/Twin Garden, Double Double Garden, Executive King, and Hunters Yard Suite.
What type of room should I book for three adults?
Manor House:
A: Unfortunately, no room can accommodate three adults in the Manor House
Hunters Yard Hotel.
A: Our Double Double Rooms (family rooms) are suitable for a maximum of three adults – please note two adults would have to share one bed.
A supplement of €50 per night would apply for an additional adult.
Q: Does the hotel have lifts?
Manor House:
A: Unfortunately not.
Hunters Yard:
A: Yes, we have lifts available for our guests
Q: Does the hotel have air conditioning?
A: All bedrooms are fully air-conditioned.
Q: What amenities are included in the bedroom?
A: our hotel rooms include a Nespresso coffee machine, complimentary wifi, Google Chromecast, luxury Bvlgari bath amenities, hairdryers, tea-making facilities, a safe, a steam iron, an ironing board, and USB sockets.
Q: Does the Mount Juliet Estate provide wheelchair-accessible rooms?
Manor House
A: Yes, we have one accessible room in The Manor House, Our Manor Executive King/Twin Room.
Hunters Yard:
A: Yes, we have accessible rooms in Hunters Yard Hotel, this can be booked directly with the hotel reservations team.
Q: Do the bathrooms have showers or baths?
A: We offer both, some of our rooms feature a shower only, a bath only, or both.
If you have a preference, please inform our reservations team at the time of booking by calling 056 777 3000 0r emailing reservations@mountjuliet.ie
Q: Do you have interconnecting rooms?
Manor House:
A: Yes, we have two sets of interconnecting rooms. Our Manor Junior Suites.
Hunters Yard:
A: Yes, we have ten sets of interconnecting rooms – Hunters Yard King Courtyard interconnecting with a Courtyard Double Double Room.
Q: Do you provide room service
A: Yes, we offer 24-hour room service
Q: Can I arrange for amenities or gifts to be placed in the room?
A: Yes, we offer a variety of welcome amenities that can be placed in each room prior to arrival.
Reservations:
Q: What should I do If I have not received a booking confirmation letter?
A: Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation letter, please contact our reservations team by emailing reservations@mountjuliet.ie.
Cancellations & Amendments
Q: What is the cancellation policy?
A: We offer a three-day cancellation policy prior to your arrival date. All non-arrivals and cancellations after this time will incur a charge. We will charge the first night rate of each booking.
Q: How can I amend or cancel my booking?
A: Amendments can be made through your confirmation letter or alternatively, please contact our reservations team by email at reservations@mountjuliet.ie
Q: How can I cancel my reservation if I booked through a third-party website?
A: All amendments and cancellations must be made directly with the third party.
General Information:
Q: Are pets allowed?
A: No, Unfortunately, we do not allow pets on the estate.
Q: Is WIFI available at both properties?
A: Yes, we provide complimentary WIFI in all public areas and hotel rooms.
Q: Do you sell gift vouchers?
A: Yes, we sell gift vouchers both online and in the hotel. You can purchase a gift voucher directly on our website which can be redeemed for accommodation, food & beverage, and all the activities on the estate.
Q: What can I do if I lost property during a recent stay?
A: Please contact our reception team by email at reception@mountjuliet.ie or telephone at 056 777 3000
